FAQ & Delivery and Returns information

CONTACT

If you want to get hold of us for any reason then please get in touch
via email: help@awesomedistro.com
via phone: +44 (0)1132 435667
For any other queries you can email us: info@awesomedistro.com

FAQ

What payment methods do you accept?
We can accept payment through Visa, Maestro, Mastercard, PayPal, Solo and Amex.

Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically.

How long do orders take to process?
We aim to ship orders within 1 working day.

DELIVERY INFO

UK
We offer two types of delivery options to the UK:
Royal Mail Second Class Delivery: ​2­-5 Business days (for orders up 700g)
DPD Next Day Courier*: ​1 business day for orders placed before 12pm (for orders up to 30kg, and can also be used for lighter orders)
*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man.

Delays in receiving Royal Mail packages are outside the control of Awesome Distro. Please leave 3 working
days in addition to the estimated Royal Mail delivery times before getting in touch about the status of your
order.

GERMANY
European standard: 5­-10 business days**
DPD Courier Delivery: 2­-3 business days

EUROPE
European standard: 5-­10 business days**

USA
USA standard delivery: 7­-21 business days**
** Please note that delays can occur in customs, and these delays are beyond our control.

Rest of the World
ROW standard: 14­-21 business days**
** Please note that delays can occur in customs, and these delays are beyond our control.

 

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please use the returns form included with your order, filling out the item, quantity and reason fields so we can process your return/exchange as fast as possible.

Send all returns/exchanges to:

Awesome Distro
B1-B3 Wellington Road Industrial Estate
Wellington Bridge
Leeds, LS12 2UA
United Kingdom

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Awesome Distro. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 5pm (GMT/BST) on weekdays; customer services are not open at the weekend unless stated.

7 Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor­made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If we have made a mistake with an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

Get in touch